CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. Connections to Virgin Media equipment are clearly marked in both cases. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Hi, Having difficulty installing our new broadband. I would love to help you get your service installed. When I proceeded to set up my Hub 3 I quickly realised that. Turn on and start the Box. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. VM don't use fibre inside the property. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. My Virgin Media App. It’s not guaranteed it will work in your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. Tudor. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Vonage 2nd line. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. There’s even no BT wall socket. Learn more. Please help. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. virgin media internal wall box. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Discover how Virgin Media services are installed. The port of wall socket - 5152519. VM BB TV Landline. One of them was Telewest. Hi there. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. Home Phone. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Call the Pre-installation and delivery team on 0800 052 1734. The "two cables" sound very like a Sky dish install. Subscribe to RSS Feed; Mark Topic as New; Mark. If however the socket itself has been removed you will need assistance. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The cables won’t attach to the wall socket which looks mangled. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. How about using a 10m RJ11 to RJ11 telephone cable. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Browse Virgin Media Virgin Media Community. Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. In response to Llfamily. Discover how Virgin Media services are installed. These enter my house via an air brick/vent very close to. TV. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. I will pop you a PM across now, please keep an eye. I can only find the TV socket. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. 3K; 6. The box and cables may have been removed by the previous occupiers. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. Getting Connected with Virgin Media is easy when you have a wall socket. Some of the cables hanging out the wall were cut off after the house improvements. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. Failing this. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Can't find wall socket for hub 5 in QuickStart, set up and connections Friday; Diamond cable wall socket in QuickStart, set up and connections Friday; New Install - No Connection in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections TuesdayTelewest Cable Wall Sockets. No Virgin media wall socket JakeDobinson. Should I cancel and request an engineer to install. Vonage 2nd line. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Networking and WiFi. The first thing is to start making alternative arrangements for your internet connectivity. We have a virgin media wall. 68K; 134; 249; Matthew_ML. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. What to expect with broadband installation. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I am going to cancel. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. So could you please help me on this . If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Stay safe online. You can also check for a loose cable as not all properties have a socket. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. He will drill through into the lounge and connect an internal access point to the brown box on. Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Thank you for the tel no. What confuses some people is the push-on connector provided. Subscribe to RSS Feed;. Virgin Media; My Virgin Media. Can't get through to anybody for help! 0. I've also got an old NTL phone socket so. Screwless Faceplate. - 5250024Re: No Wall Socket for Quickstart. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. See where this Helpful Answer was posted. There were many cable companies that originally built the networks in the early 1990s. Failing this. I'm currently renovating my living room, including the electrics. Plug into the wall socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. 1 ACCEPTED SOLUTION. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Call the pre-installation and delivery team on 0800 052 1734. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. All the wall sockets I can see are for BT. Back a step Step 3 Plug into the wall socket Now push the red label end of the white cable into the wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Only now have I realised - 5272490. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Hi, Same problem here. I am going to send you a private message. Don’t plug the power cable into a plug socket yet. The previous tenant had virgin - 4955543Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Occasionally only a very short stub of wire is left behind often hidden within. 30-01-2023 13:36 - edited 30-01-2023 13:51. Hi Graham. 19 minutes ago. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 168. many thanks. on 03-08-2020 18:05. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. If you're happy with this and for the charge we can make the arrangements for you 🙂. So I’ve tried inserting it to the socket below it instead but it’s not working. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Tudor There are 10 types of people: those who understand binary and those who don't and F. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Take a look outside where the incoming cable is. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. Any help please?Virgin media wall socket in an unusable place. Virgin Media Wall Socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 0 Kudos Reply. The new cables from your Quick Start kit will be push fit. The isolator has a terminator cap (marked below) fitted to the open end. Gaming Support. Tudor. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. on 17-12-2022 10:39. But I have no Virgin Media Wall socket in my house. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Should’ve checked this before I ordered. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. 2. All the wall sockets I can see are for BT. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. You dont need a new router just for the test the Computer will connect directly. For that I can't use the - 5118502. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Options. Solved: My broadband just arrived today. Get the Hub ready by connecting the wires. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Tudor. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Only an aerial cable (pictured below) connected to a box outside my flat. However the wall. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. 01-02-2023 10:59 - edited 01-02-2023 11:00. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). 12-10-2022 18:51 - edited 12-10-2022 18:59. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. We have the quickstart pack but sadly cannot get broadband set up and working. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. No wall socket. AnthonyRaw1986. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoTV & FM Radio Sockets. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Get the Hub ready by connecting the wires. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Browse Virgin Media Virgin Media Community. Click & Collect. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Hi, I just moved to a new house and got my virgin media kit today. One works with my existing connection but the other one is just on the wall - 5156775. I don't longer work there. 150 from a. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. If you don't have the cabling then call the pre-installs team on 0800 052 1734. What to expect with broadband installation. Rob. on 25-09-2022 15:41. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I'm at the stage where I need to plug the -. My VM Router is is my office adjacent to hall. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. on 08-02-2023 13:33. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Tried looking but can't see a way to book an engineer for this? Thanks. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Options. Subscribe to RSS Feed;. 3 weeks ago. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday 1 ACCEPTED SOLUTION. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). VM BB TV Landline. Cable broadband connects your home to a fibre cabinet in your area. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin Media Community. I will only be using one wall socket, so the other socket will have no connections. Save £105. It is likely you will be waiting a few days. Most QuickStart kits have just 6 cables, connectors and powerlines to. Admittedly these will make more sense if you already have a basic. kkd1. See the section. provided, I shall give them a call tomorrow. £12. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 9. Re: Wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Subscribe to RSS Feed; Mark Topic as New;. Need wall socket. on 04-02-2023 11:17. I can only find the TV socket. New to the UK and just moved into our first home here. on 01-12-2022 11:22. Account - Mobile. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. 0 Kudos Reply. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. • Plug the power supply into a mains socket. V6. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. All. Explain what needs to be done and book an engineer visit. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. ^Martin. I am so sorry to hear that you seem to be missing a wall socket in the home. The top “capped” one is marked FM & has been disused since cable went digital. 0 Kudos Reply. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Some older sockets may have NTL or Telewest written on them. I don't even know what to do with it either. Virgin TV 360. The wall socket has a thick plug bit. 33. Manage Your Account. Being connected to the internet is one of the most important modern essentials in 20. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Good luck . All the wall sockets I can see are for BT. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to solution. The below cable coupler has been recommended to. Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Tudor. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. But the wall socket, I cannot attach the wall socket with Isolator Cable. We do not have an internal VM box to plug the round ended cable into. Virgin Phone Switchover. on 23-10-2022 13:36. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Virgin Media Community; Broadband; QuickStart, set up and connections; VM plug wall socket missing; Options. Wish this was made clearer when. I think there’s something missing to the Virgin Media wall socket in my flat. Account - Cable. Plug the cables into the Hub. However the wall socket doesn’t have the correct connection for the cable with the hub. Wall socket. Stay safe online. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. No Virgin media wall socket. There should be a wall mounted box somewhere inside that has an F socket on it. Broadband wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Mobile Your Account. All forum topics; Previous topic; Next. on 30-12-2022 13:41. cable from wall. Dave. Is it necessary to plug the cable to socket for having wifi, if so what can I. The port of wall socket is - 5152519Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Thanks for posting, welcome to both Virgin Media and the Community. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Thanks for your reply. V6. TV on the go. QuickStart, set up and connections. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Browse Virgin Media Virgin Media Community. I cannot find a Virgin wall socket within my flat. Stay safe. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But I have no Virgin Media Wall socket in my room. I'm a Very Insightful Person, I'm here to share knowledge. Not able to set up my broadband. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Everything you need is posted to you. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Received the kit and was excited to set up until I realised you need an ethernet wall socket. TV on the go. It has two outputs on the left of the wall box. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I found this which seems - 5282154 - 2Joining in. Virgin offers self-install to properties that have recently had a service. Reply. called the delivery team and they managed to book a technician for me. Luckily, most newer computers have. The cables won’t attach to the wall socket which looks mangled. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Now to my Issue: I opted for the self-installation ki. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Cihank617. Pop them out and see. I've just received my virgin broadband kit, with self set up. 19-01-2023. I don't work for Virgin Media. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. Virgin Media; My Virgin Media. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Tudor. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Account - Mobile. 24 Inc Vat. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Discounts, coupons and cashback: 2019 =. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Manage Your Account. 3 weeks ago. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. and view the images for a range of different wall box options. Can I have engineer visit and setup it? Thanks. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. For into also image of the.